Privacy Policy

Last Updated: 14-sept-2025

Ramnaam Ki Gadi (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your information when you use the Ram Sewa  (“App”), website, and related services (“Services”).

By using the App, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information (provided by you)

  • Name, phone number, email address, and profile details

  • Government-issued ID or driver license (for Drivers/Partners)

  • Payment details (UPI, debit/credit card, wallet, or other modes, processed through secure third-party gateways)

  • Vehicle details (for Drivers/Partners)

b) Location Information

  • Real-time GPS location to match Users with nearby Drivers, track rides, calculate fares, and ensure safety.

  • Pickup and drop-off addresses.

c) Device Information

  • Device type, model, operating system, unique identifiers, IP address, app usage statistics, crash logs, and cookies.

d) Transaction Information

  • Ride booking details (date, time, distance, route, fare, payment mode).

  • Communication between User and Driver through the in-app call or chat system.

e) Optional Information

  • Feedback, ratings, support queries, and promotional preferences.

2. How We Use Your Information

We use collected information for:

  • Service Delivery: Processing bookings, matching riders with drivers, tracking rides, fare calculation.

  • User Safety: Real-time location tracking, fraud detection, identity verification.

  • Communication: Sending confirmations, updates, service-related messages, and promotional offers (with consent).

  • Payments: Processing secure transactions via authorized third-party gateways.

  • Improvement: Analyzing app performance, user behavior, and improving features.

  • Compliance: Meeting legal, regulatory, and tax obligations under Indian law.

3. Sharing of Information

We do not sell your personal information. We may share data only in the following situations:

  1. With Drivers/Users: To enable ride bookings, we share necessary details (e.g., User name, pickup point, Driver name, vehicle details).

  2. With Service Providers: Third-party vendors providing payment processing, SMS/email communication, cloud hosting, analytics, and customer support.

  3. For Legal Reasons: To comply with law, government requests, court orders, or to protect our rights, safety, and security of Users.

  4. In Business Transfers: In case of a merger, acquisition, or restructuring, your data may be transferred to the new entity.

4. Data Storage & Security

  • Your data is stored on secure servers hosted in India or with trusted cloud service providers.

  • We implement encryption, firewalls, and access controls to safeguard data.

  • However, no transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

  • Personal data is retained as long as your account is active or as needed to provide Services.

  • Ride transaction and payment records may be retained for regulatory and tax purposes.

  • On account deletion, we may retain limited information to comply with legal obligations, prevent fraud, and resolve disputes.

6. Your Rights

Subject to Indian law, you have the right to:

  • Access your personal data we hold.

  • Correct/update inaccurate or incomplete data.

  • Request deletion of your account and personal data (except where retention is legally required).

  • Withdraw consent for marketing communications.

  • File a complaint with relevant data protection authorities in India.

7. Cookies & Tracking Technologies

  • We use cookies and similar technologies to improve user experience, analyze traffic, and store preferences.

  • You can disable cookies in your browser/app settings, but some features may not work properly.

8. Third-Party Links & Services

  • The App may contain links to third-party websites or services.

  • We are not responsible for the privacy practices of such external platforms.

  • Please review their policies before sharing any personal data.

9. Children’s Privacy

  • Our Services are not intended for individuals under the age of 18.

  • We do not knowingly collect data from minors. If you believe a child has provided data, please contact us for deletion.

10. Updates to Privacy Policy

  • We may update this Privacy Policy periodically.

  • Changes will be notified via the App, website, or email.

  • Continued use of the Services after changes indicates acceptance.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us:

Ramnaam Ki Gadi
Website: https://ramnaamkigadi.com/
Email: ramnaamkigadi@gmail.com